MARCH 1, 2023

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

This agreement sets forth the terms and conditions under which we, Smiles at Sea LLC and Whet Travel Inc.,  both as Florida Corporations., agree to provide the 2023 Smiles at Sea Event, in return for your payment of the amounts indicated in this agreement. These documents contain important limitations on your rights. These are legally binding documents separate from the ticket contract issued by Norwegian Royal Cruise Line. If you make a reservation or payment on behalf of yourself as well as the members of your group, party, or traveling companions, you agree to the Terms & Conditions on behalf of all members of your group or party and all your traveling companions. These terms and conditions are subject to change by us at any time after written notice of the change.

The Smiles at Sea Cruise must be booked directly with Whet Travel or guests will not be able to attend or purchase any event tickets onboard.

2023 Smiles at Sea Cruise Itinerary Bermuda
Dates: October 11-16, 2023
Ship: Norwegian Cruise Line, Joy 

*Same day flights should arrive on Wednesday 10/11/23  Be onboard by 1:00 PM. We do highly recommend flights to arrive the day prior to avoid flight delays,etc. 
*Return flights should depart on Monday 10/16/23 after 12:00 PM.

**Itinerary is tentative, and subject to change without notice at the discretion of Norwegian cruise line, Smiles at Sea LLC and/ or Whet Travel Inc.

Please note, the Smiles at Sea Event Tickets and the Norwegian Cruise Stateroom are two separate entities. The deposit and cancellation policies are also separate. Please review carefully as this email provides very important information you will need to know prior to sailing.

SMILES AT SEA EVENT TICKET PAYMENT SCHEDULE & PAYMENT PLANS

PAYMENT SCHEDULE & PAYMENT PLANS

There are payment plans available for Smiles at Sea. The date you make your reservation will ultimately determine your total deposit due at the time of booking and the subsequent payment dates. 

DEPOSIT

$200 per person deposit is due at the time of booking.

PAY IN FULL
You may pay in full at the time of booking. No additional payments will be needed, unless you modify your reservation by upgrading/changing your reservation, event ticket, or by adding additional guests.

MONTHLY PAYMENT PLAN
Payment plans. must be paid in full prior to 60 days from the sailing date. 

$200 per person deposit is due at the time of booking.

Your remaining balance will be split into equal monthly payments beginning the 1st of the month after your initial deposit is paid, with the  final balance due no later than August 1, 2023.

Your monthly payment will be automatically charged to your credit card on file. If you need to make any changes to your payment plan dates, or credit card, please contact us at 877-438-9438 or email captainsupport@whettravel.com  prior to the first of each month.  

All new guest reservations made on or after August 11, 2023.  All reservations made within 60 days from the departure date must be paid in full at the time of the reservation. We are unable to offer payment plans within 60 days of sailing.

Payment plans may be available. Please call our Captain Support Team at 877-438-9438 or email CaptainSupport@whettravel.com to discuss payment options.

AUTOMATIC PAYMENTS

Your payments will be automatically charged to your credit card on file. It is your responsibility to know your due dates; payment reminders will not be sent. Your payment due dates will be listed on your Whet Travel Booking Confirmation.

To change your payment plan options:

1. Email CaptainSupport@whettravel.com

2. Call/Text Whet Travel at 877-438-9438

To change your credit card number on file:

1. Login to your Whet Travel account: https://booking.whettravel.com/Booking/

2. Call/Text Whet Travel at 877-438-9438

Late Payments & Declined Credit Card Fees
In the event of two non-consecutive/consecutive non-payments and/or declines during the installment period shall result in the full balance of the event ticket and cruise to be paid no later than 48 hours following the second non-payment. Notwithstanding the terms and conditions for a payment installment option shall result in full cancellation that is subject to the refund policy.

A late fee of $50.00 per person for monthly payment plan will be added to your reservation if your credit card on file is declined and your payment is not received by your due dates listed on your invoice. Your reservation will be canceled without refund if you miss 3 or more consecutive payments, or if your reservation is still unpaid one (1) week after our final payment (whichever comes first).

THIRD PARTY CREDIT CARD PAYMENTS

We only accept third party credit card payments (from a person not attending the cruise) when a Third Party Credit Card Authorization Form is signed by the card holder. Please click here to complete and sign the third party credit card form. This form must be returned to us within 48 hours after your payment/deposit to avoid cancellation of your reservations.

CAPTAIN-MATE (Roommate) WAITLIST REQUESTS
Your decision to accept a roommate for the 2023 Smiles at Sea LLC is at your own risk. Smiles at Sea LLC, Whet Travel, and Norwegian  Cruise Line are not responsible or liable for any and all claims or cause of action arising out of or in connection with your selection of a roommate for the Cruise, including, without limitation, any injury or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from such request or selection.

We will try our best to match you with a roommate(s) of the same age group and gender, but if you have additional special requests, please email captainsupport@whettravel.com. We cannot guarantee special requests, but we will do our best to accommodate them, if possible.

To contact us, please call Whet Travel at 877-438-9438 or email captainsupport@whettravel.com

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2023 SMILES AT SEA LLC CANCELLATION POLICIES

2023 SMILES AT SEA and WHET TRAVEL CANCELLATION POLICIES

Canceling your Smiles at Sea Cruise Stateroom: All cancellation requests must be submitted in writing. Please email captainsupport@whettravel.com to cancel your reservations.  Norwegian Cruise  normal cruise cancellation terms do not apply.

ALL DEPOSITS AND CRUISE PAYMENTS ARE NON-REFUNDABLE! 

There are NO exceptions to our cancellation policies. We strongly recommend the purchase of travel insurance! If the cruise is canceled by us, you will be entitled to receive an alternative sailing. Any future cruise credit will expire in one year from the date received. If you need to make any other arrangements for your credit, please contact Captain Support and they will review your reservation and requests on a case by case basis.

 SMILES AT SEA LLC AND WHET TRAVEL LLC RATE PROTECTION GUARANTEE

Smiles at Sea Inc, and Whet Travel LLC Rate Protection Guarantee is: if a lower Smiles at Sea LLC, and Whet Travel Inc, advertised rate becomes available after the booking is made, a rate adjustment can be requested and Smiles at Sea LLC, and Whet Travel Inc. will issue the difference in the form of a non-refundable shipboard credit or a credit card refund or mailed check. The lower fare must be for the same ship, sailing date, stateroom category and number of guests, up until the week before sailing. This is designed to provide our guests with complete confidence that the fare they are booking is the lowest Whet Travel Inc. rate available and that in the event they find a lower fare later, they need simply submit a rate protection request and we will provide a non-refundable shipboard credit equal to the difference. 

This rate protection only applies to our posted rates and not any cruise line or other travel agency rates.

Smiles at Sea Event Ticket Cancellation Policy *Please note, the cruise reservation is a separate entity from the Smiles at Sea Inc. event ticket. If you should have the need to cancel your event ticket, Smiles at Sea honors a refund or credit based on these guidelines:

A non-refundable deposit of $40 will be applied per person.

You are eligible for an event ticket refund (minus the non-refundable deposit)  if you cancel 60 days or more prior to the sailing date.

You are eligible for an event ticket credit (minus the non-refundable deposit) if you cancel less than 60 days prior to the sailing date.

Cancellation requests and refunds may take up to 60 days to process. 

Group reservations of 10 or more may take up to 60-90 days to process.  

CANCELLATION BY SMILES AT SEA LLC SPEAKER OR GUEST
Smiles at Sea LLC has entered into an agreement with each continuing education speaker on the Cruise to be present on board the Cruise or in the islands and to perform in accordance with the terms specified therein. However, neither Smiles at Sea LLC nor Norwegian  Cruise Line shall be liable or responsible for failure of any continuing education speaker to appear on board or to perform under his or her agreement. Smiles at Sea LLC nor Norwegian  Cruise Line shall be liable or responsible for any loss, damage, cost, or expense of any kind to any Passenger or any other person or entity in the event that such performance is prevented or such loss, damage, cost, or expense is caused by or results directly or indirectly from any act of God, war, fire, collision, directions of underwriters, arrest, order or restraint by any government agency or official acting under color of authority, acts of terrorism, labor disturbances or disputes, civil commotion, weather conditions and considerations of the safety of the vessel (for which the Master shall be the sole judge), breakdowns of or damage to the vessel’s hull or machinery, requisition of the vessel by governmental authority, illness, death of a family member or other cause or circumstance beyond Smiles at Sea LLC ’s control. In the event of any failure of a contracted continuing education speaker to perform during the cruise, Smiles at Sea, in its sole discretion, may engage a replacement speaker or speakers, or may change, postpone or terminate all or any part of the Cruise or the entertainment program or change the program or itinerary. In such case, Smiles at Sea LLC, shall have no liability to any Passenger for any loss, damage, cost or expense whatsoever by reason of such change.

CE REQUIREMENTS
By agreeing to the terms and conditions, attendees understand and agree to the CE requirements. We are Joint Providers with an AGD PACE Approved Provider and thus must abide by their guidelines. Because of these parameters, it is our requirement that an attendee must be present for 50 minutes out of 60 minutes of instruction and 1hr 45 min for a 2-hour session. All attendees must scan into class for class sign-in in accordance with these requirements. Each attendee must abide by Smiles at Sea LLC.’s rules and regulations for class sign-in in order to receive CE credits. 

Force Majeure: Smiles at Sea Inc, will not be held responsible, nor provide an event ticket refund, in the event of a force majeure, global pandemic emergency or cancellation by the cruise line. Attendees will receive a credit valued at the price paid for the continuing education hours and will have the option to attend a future event within one calendar year from the cancellation date.

VENDING
Unless you are an exhibitor, NO VENDING OF ANY KIND IS ALLOWED during Smiles at Sea. For information on becoming an exhibitor, please email vendor@smilesatsea.com. Please do not make t-shirts, hats, posters, jewelry or anything else to sell while enjoying Smiles at Sea. Anyone found in violation of this policy will have his or her unauthorized merchandise confiscated. This policy will be strictly enforced.

PHOTOGRAPHY & VIDEO

Smiles at Sea LLC , and Whet Travel LLC, and/or its promotional partners have the exclusive right to include photographic, video and other visual portrayals of passengers in any medium of any nature whatsoever for the purpose of trade, advertising, sales, publicity or otherwise, without compensation to passengers, and all rights, title and interest therein (including all worldwide copyrights therein) shall belong to Smiles at Sea LLC.’s sole property, free from any claims by passengers or any person deriving any rights or interest from passenger. A video crew may be shooting footage to be used for the promotion of future Smiles at Sea LLC events. When the video team is shooting in any particular location/venue on the ship, your presence in said location/venue acknowledges your permission for your likeness to be used in future, non-broadcast promotional videos or still pictures. If you do not wish to be filmed please notify the video crew and be prepared for them to ask you to exit the location/venue for a short time until taping is complete. You will not receive any compensation for such use and waive any right to bring any action in law or equity against allowing Smiles at Sea LLC their affiliates and assignees for such use.

PRIVACY POLICY 

You can read our privacy policy here! 

These Terms and Conditions contain the entire agreement between, Smiles at Sea LLC and Passenger and supersede any other agreements, written or oral, relating to the subject matter herein. Any waiver of any provision must be made in writing and signed by an authorized representative of Smiles at Sea LLC If any portion shall be determined to be invalid, then said portion shall be deemed severed from the Contract in such jurisdiction only and all remaining portions shall remain in full force and effect.

Norwegian mandatory service charge for tips/gratuities ARE included in your rate, and are paid in advance.   

Name & Stateroom Change Policies
The guest who places a reservation for a stateroom on board the Smiles at Sea Cruise will be considered that stateroom‘s “Lead Guest” and is the “owner” of the reservation. The Lead Guest is therefore solely responsible for initiating or authorizing changes to the reservation, and must agree in writing to any changes made to the reservation, by emailing CaptainSupport@whettravel.com.

Name Changes
All guest NAME changes can be made up until 30 days prior to sailing (if allowed by the cruise line): The Lead Guest is not allowed to change their name within the reservation. At least one “original” and/or lead guest name must remain on the reservation. If all original guests cancel, this is considered a full cancellation without refund, and name changes will not be allowed. An original name is one that has been added to your reservation at the time of your initial deposit or payment.

You may do a name change for a spot in the room, at no cost, up until 30 days prior to sailing. There is a $200.00 per person, per change for name changes within 30 days of sailing (8/11/23)

Stateroom Changes
All guest STATEROOM changes can be made up until 30 days prior to sailing (if allowed by the cruise line) Last day to make changes: No changes of any kind (name or stateroom) will be accepted within two weeks of sailing.

Stateroom Occupancy Changes
Rates are based on the number of people in your stateroom. Changes in occupancy will result in a rate increase or decrease depending on the type of change. 

FUEL SURCHARGES
In the event that the cost of fuel increases between now and the time we sail, Norwegian Cruise Line reserves the right to impose a fuel surcharge as determined by the cruise line.  Norwegian  Cruise Line also reserves the right to impose surcharges for government taxes and fees, security, and incidental costs. The surcharges will be added to the passenger’s stateroom costs and must be paid in full by the cruise date in order to board the ship. All passengers will be notified via email if such a fuel surcharge is added to the cost of your stateroom.

TYPOGRAPHICAL ERRORS
In the event a category/item is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Smiles at Sea LLC shall have the right to refuse or cancel any orders placed for category/item listed at the incorrect price. Smiles at Sea LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Smiles at Sea LLC shall immediately issue a credit to your credit card account in the amount of the charge.

PASSPORT & LEGAL DOCUMENTATION
Smiles at Sea LLC and Whet Travel LLC, strongly recommends that all of our guests travel with a passport (valid for at least six months beyond the completion of travel). Having a valid passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation, or to fly back to the U.S. should you need to disembark the ship mid-cruise for any reason.

The Western Hemisphere Travel Initiative (WHTI) stipulates the following information with regards to “closed-loop” cruises, which are sailings that originate and terminate in the same U.S. Port. Please note that this information could change at any time without notice.

U.S. Citizens (including children) taking “closed-loop” cruises will be able to enter or depart the country with either a valid U.S. Passport – or – Proof of citizenship, such as an original or certified copy of his or her birth certificate (or a Consular report of Birth Abroad, or a Certificate of Naturalization), along with a government issued photo identification, such as a State issued driver’s license.

Other acceptable forms of identification include:

U.S. Passport Cards

Enhanced Driver’s Licenses

Trusted Traveler Cards (NEXUS, SENTRI, or FAST)

Military Identification Cards (for members of the U.S. armed forces on official orders)

U.S. Merchant Mariner Document (for U.S. citizens on official maritime business)

Enhanced Tribal Card (where available)  

Please note: Baptismal papers, hospital certificates of birth, voter registration cards or Social Security cards are not considered proof of citizenship, and will not be accepted.

For more information, a complete list of WHTI-compliant documents or to obtain a passport application, visit www.travel.state.gov  

U.S. Alien Residents need a valid Alien Resident Card. Non-U.S. citizens need a valid passport and a valid, unexpired U.S. Multiple Re-entry Visa, if applicable.  

Non-U.S. Citizens: You will need a valid passport and, in some cases, a visa. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or “Green Card”) and any other documentation the countries on your itinerary require due to your alien status.

If you are not a U.S. Citizen, please contact U.S. Immigrations at 1-800-375-5283 to be sure your identification will be satisfactory for both entry into the U.S., and for the cruise.

Citizens from the Visa Waiver Program countries will require a machine-readable passport valid for the duration of their voyage.

All guests must present the required documentation at embarkation. Guests without the required documentation will be denied boarding and no refund will be issued. Please understand that the Norwegian  cruise line will strictly enforce this requirement to be in compliance with this important U.S. Government mandate.

FOR ADDITIONAL INFORMATION, PLEASE CLICK HERE

Smiles at Sea LLC and the other Released Parties (as herein defined) assume no responsibility for advising you of immigration requirements. Non-U.S. citizens, including resident aliens, must contact the appropriate consulates, embassies and/or immigration office(s) to inquire about necessary documentation for the cruise’s ports of call. Your name, as listed on your travel documents, must exactly match your name as listed on your Cruise documents.

It is YOUR responsibility to make sure you have the proper documents to board the ship. Smiles at Sea LLC and Whet Travel, Inc. are not responsible for denied boarding due to insufficient documents.  

FORCE MAJEURE
In the event of any act of God, war, fire, collision, directions of underwriters, arrest, order or restraint by any government agency or official acting under color of authority, acts of terrorism, labor disturbances or disputes, civil commotion, weather conditions and considerations of the safety of the vessel (for which the Master shall be the sole judge), breakdowns of or damage to the vessel’s hull or machinery, requisition of the vessel by governmental authority, illness, death of a family member or other cause or circumstance beyond Smiles at Sea LLC.’s, Whet Travel’s  control or Norwegian Cruise Line in its sole discretion may cancel, advance, or postpone any scheduled sailing or call at any port and may (but is not obligated to) substitute another vessel, and neither Norwegian Cruise Line nor Smiles at Sea LLC.  shall be liable for any loss whatsoever to passengers by reason of such cancellation, advancement, postponement, or substitution. Under such circumstances, Smiles at Sea LLC and Whet Travel Inc., shall have no further liability for damages or compensation of any kind. 

TRAVEL GUARD TRAVEL INSURANCE

Because of the nature and uniqueness of this event, we have strict cancellation policies. Smiles at Sea Inc and Whet Travel Inc. highly recommend the purchase of travel insurance to protect you against financial loss due non-refundable costs and fees due to unexpected cancellations and travel emergencies.

For a complete list of covered reasons, please contact Travel Guard directly at 800-826-4919, or click here: Travel Guard Travel Insurance

Travel insurance also protects you against emergencies while traveling, such as trip interruption, trip delay, missed/canceled flights, lost or stolen baggage/personal items, illness/injury and much more. Smiles at Sea LLC, Whet Travel Inc., and Travel Guard also offer an additional Cancel for Any Reason policy that must be purchased with your initial payment or deposit.  If you have to cancel for a non-covered reason, the Cancel for Any Reason option will reimburse you 50% of your non-refundable costs (covered reasons only, will receive a 100% refund, as determined by the travel insurance company).

In the event of cancellation, you must first contact Whet Travel Inc., in writing by sending an email to CaptainSupport@whettravel.com.  Then, you must contact the Travel Guard directly to submit a claim and request a refund.

For questions and to purchase travel insurance, please call/text Whet Travel at 877-438-9438 or email CaptainSupport@whettravel.com.

RIGHT TO CHANGE ITINERARY
Smiles at Sea LLC, Whet Travel Inc., and/or Norwegian Cruise Line reserve the right, at any time, to change the cruise itinerary whenever advisable or necessary. In this case, Smiles at Sea LLC. and/or Norwegian Cruise Line will NOT be responsible for any loss or expenses caused by reason of such changes or abandonment. Refunds will NOT be made to passengers who elect not to complete the cruise for any reason or cause whatsoever.

Imagery and messaging may not accurately reflect onboard and destination experiences, offerings,features, or itineraries.  These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.

SAFETY WHILE IN PORTS OF CALL AND ONBOARD
You assume sole responsibility for your own safety onboard and in any port of call. Smiles at Sea LLC. and Whet Travel Inc., do not guarantee your safety at any time. You may find information about the scheduled ports of call through the U.S. Department of State, Centers for Disease Control and Prevention and other governmental and tourist organizations. Smiles at Sea LLC. and the other Released Parties assume no responsibility for gathering and/or disseminating any such information. You acknowledge that all shore excursions and tours, however conducted, airline flights and ground transportation, and any ship physician, nurse and on board concessions (including, without limitation, gift shops, spa, beauty salon, fitness center, golf and art programs, and video/snorkel concession) are operated by independent contractors. Smiles at Sea LLC neither supervises nor controls their actions, nor makes any representation, whether expressed or implied, as to their suitability. These services are provided only as a convenience for you, and you are free to use or not use them. You agree that Smiles at Sea LLC. and Whet Travel Inc, assumes no responsibility, does not guarantee performance and in no event shall be liable for any negligent or intentional acts or omissions, loss, damage, injury or delay to you and/or your property in connection with these services. You use them at your own risk.

INOCULATION & HEALTH
All guests must ensure that they are medically and physically fit for travel. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. In many cases inoculations are recommended but in some circumstances they are required. We recommend that you check with your health care professional or a Travel Medicine Specialist certified by the WHO for guidance. Other informational resources can be accessed at the Center for Disease Control and Prevention’s Traveler’s Health website or toll free at 1-877-FYI-TRIP, and the World Health Organization website.

If it is required by a local, state, or federal government , CDC , destination, cruise line, Whet Travel or any other entity of authority to be vaccinated, have negative COVID or other test, or any other health and safety protocol it is up to the guest to ensure that they meet all requirements in order to sail. Not meeting requirements or having a positive test or other does not meet protocol will not be allowed to board and no refunds will be issued. If there are any concerns, It is highly recommended to purchase travel insurance that covers your potential situation

You, the passenger, assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting a communicable disease or illness — including, without limitation, exposure to Covid-19 or any other bacteria, virus, or other pathogen capable of causing a communicable disease or illness, whether that exposure occurs before, during, or after the event, and regardless of how caused or contracted — and you hereby waive any and all claims and potential claims against Smiles at Sea LLC, Whet Travel Inc.,— and against any companies affiliated with Whet Travel, or the Event Organizer — relating to such risks, hazards, and dangers.

PASSENGERS WITH SPECIAL NEEDS
By booking the Cruise, you warrant that you, and those traveling with you, are physically fit to travel at the time of embarkation. Boarding will be denied to any person who will enter her twenty-fourth week of pregnancy by the time of the Cruise or during the cruise. You must notify Smiles at Sea LLC at the time of booking of any disability or other medical or physical condition that may require special assistance during the Cruise. Your failure to do so will release Smiles at Sea LLC and Whet Travel Inc, from any liability for loss, damages or other compensation arising from or related in any way to such disability or condition. Smiles at Sea LLC Whet Travel Inc,  and Norwegian  Cruise Line reserve the right to require that any passenger who is not self-sufficient travel with a companion who shall take responsibility for any assistance needed during the Cruise and in case of emergency.

REFUSAL OF PASSAGE
Smiles at Sea LLC and Whet Travel Inc, act only as a sales and marketing agent for the purpose of booking travel arrangements on Norwegian  Cruise Line. Smiles at Sea LLC and Whet Travel Inc, expressly disclaims any responsibility for personal injury, property damage, loss, delay, inconvenience, or other matters due to negligence, wrongful acts, errors or omissions on the part of any third party, or any supplier of services of goods or of agents selected by you or your travel agent. Participation on the Cruise may be denied to any person who, in Smiles at Sea LLC’s, Whet Travel’s or Norwegian  Cruise Line sole discretion: (1) is or becomes in such a condition as to be unfit to travel; (2) is dangerous or obnoxious to others; or (3) is inadmissible under the laws of any country of debarkation. In addition, Smiles at Sea LLC Whet Travel Inc, and Norwegian  Cruise Line reserve the right to refuse passage, disembark or confine to a stateroom any person whose physical or mental condition or behavior they consider, in their sole discretion, to constitute a risk to the person’s own well-being or that of any other person. Smiles at Sea LLC shall have no liability to any such person or any third party arising out of any such decision. Any costs resulting from Smiles at Sea LLC’s, Whet Travel’s and/or Norwegian Cruise Line’ decision, including, without limitation, costs of lodging and transportation, shall be the responsibility solely of the person.

Decisions of Norwegian  Cruise Line
You will receive a Norwegian  Cruise Line Standard Contract of Passage Terms and Conditions (the “Norwegian  Cruise Line PASSENGER CONTRACT”) with your Cruise ticket. The Norwegian  Cruise Line Contract constitutes your agreement with Norwegian  Cruise Line. The Norwegian  Cruise Line Contract provides that Norwegian  Cruise Line may exercise its rights in a variety of matters, including, without limitation: Its right to alter the ship’s course, ports of call, and itinerary, activity and shore excursions, for reasons set forth therein. Smiles at Sea LLC shall not be liable to you or any third party for any claim or cause of action arising, directly or indirectly, in whole or in part, out of Norwegian Cruise Line’s exercise of any of its rights as provided in the Norwegian Cruise Line Terms. Without limiting the foregoing, the Released Parties such as Smiles at Sea LLC and Whet Travel Inc.,  shall not be liable to any Cruise passenger for a full or partial refund of any Cruise fare, or for any lodging or transportation expenses, as a result of Norwegian  Cruise Line’s exercise of its contractual rights.

LIQUOR & BEVERAGE POLICY

On boarding day, guests may bring bottles of wine and champagne on board. When bottles are brought on board and served or consumed in any restaurant, public room area or in their stateroom, a corkage fee will be charged according to bottle sizes noted below.

750 ml Bottle: $15.00 USD

1,500 ml Magnum: $30.00 USD

Wine or champagne sent directly to the ship by travel agents, friends, family, etc. or from another retail source, are subject to the same fees. Box wines are not allowed on board. Corkage Fee is not applicable to guests with the beverage package.

LUGGAGE
Each guest may bring onboard a reasonable amount of baggage. All luggage must be stored in the passenger’s stateroom. Pets, dangerous or illegal items such as weapons, explosives, combustible substances, non-prescription controlled substances, or illegal drugs may not be brought onboard the ship. Any such items shall be surrendered to security at embarkation and may be disposed of at the sole discretion of Norwegian  Cruise Line. All luggage hand-carried or checked, and you may be subject to security inspections that may involve physical search. Curbside porters are available at the pier during embarkation to take luggage to the vessel. Please be sure each piece of luggage has a tag listing your name, ship, and stateroom number.  Norwegian  Cruise Line and Smiles at Sea LLC assume no responsibility for carry-on luggage. Any luggage left at the pier will be forwarded at the guest’s expense. Claims for luggage loss or damage must be made in writing to debarkation personnel prior to leaving the pier area. 

ZERO TOLERANCE DRUG POLICY
Smiles at Sea LLC Whet Travel, and Norwegian  Cruise Line, have a zero tolerance policy regarding the use, possession, purchase or distribution of illegal controlled substances. Any violation of this policy will result in disembarkation from the vessel as well as the individuals being turned over to the local law enforcement officials for appropriate legal action. In such cases Smiles at Sea LLC, Whet Travel Inc., and Norwegian  Cruise Line shall not be liable for any refund or other compensation or damages.

Norwegian Cruise Line Smoking Policy
For the comfort and enjoyment of our guests, our ships are designated as non-smoking; however, we recognize that some of our guests do smoke. Therefore, to provide an onboard environment that also satisfies smokers, we have designated certain areas of the ship as smoking areas. Guests agree to strictly comply with Norwegian  Cruise Line non-smoking policy. You can read the full smoking policy HERE.

VENDING
Unless you are an exhibitor, NO VENDING OF ANY KIND IS ALLOWED during Smiles at Sea. For information on becoming an exhibitor, please email reservations@smilesatsea.com. Please do not make tee shirts, hats, posters, jewelry or anything else to sell while enjoying Smiles at Sea. Anyone found in violation of this policy will have his or her unauthorized merchandise confiscated. This policy will be strictly enforced.

MEDICAL CARE
You assume all risks associated with travel and transportation on the Cruise. While at sea or in port, the availability of medical care may be limited and/or delayed. You acknowledge that all or part of the Cruise may be in areas where medical care and/or evacuation may not be available. You agree to indemnify and reimburse Smiles at Sea LLC and/or Whet Travel Inc. and/or Norwegian  Cruise Line in the event that either party, in its sole discretion, to advance to you the cost of emergency medical care, including medical evacuation and/or medical care provided ashore, as well as transportation and/or lodging in connection therewith. Smiles at Sea LLC. and Whet Travel LLC shall have no responsibility to advance any such costs. We highly recommend the purchase of a travel insurance policy with Travel Guard,  to cover any unforeseen and unexpected medical expenses.

PASSENGER CONDUCT

During the Cruise, Passenger shall abide by and conduct him/herself in accordance with all rules, regulations and directions of Smiles at Sea LLC. Whet Travel Inc., and/or Norwegian  (the “Rules”), including the Rules set forth in these Terms & Conditions and the Rules of which Passenger is made aware during the Cruise. The Rules include, but are not limited to, the following: during a CE presentation, question and answer session, or other event, Passenger shall not (i) attempt to move onto a stage on which any speaker is performing, (ii) climb onto poles or other structures near the stage, (iii) throw anything onto or towards the stage, or (iv) do anything that may interfere with a performance or with the audience’s enjoyment of the performance. Passenger acknowledges that there may be security personnel present at performances to enforce the Rules and to protect the performers and the enjoyment of the performance by the audience.

In the event of a violation of the Rules by Passenger during a performance, Passenger acknowledges that security personnel will act quickly to protect the speakers and to prevent Passenger from disrupting the performance, and Passenger hereby releases Smiles at Sea LLC, Whet Travel Inc., and/or Norwegian  from any injuries, claims or losses suffered by Passenger as a result of the actions of security or other personnel in the event of Passenger’s violation of these Rules.

Passengers shall not put any person in danger for their safety or well-being, or engage in a fight or other altercation with any person, onboard the Cruise.

In the event of a disruption of a performance by Passenger in violation of the Rules, Smiles at Sea LLC, Whet Travel Inc., and/or Norwegian  shall have the right, in its discretion, to remove Passenger from the performance, to bar Passenger from future performances during the Cruise, to remove Passenger from the Cruise at any port (as Passenger’s sole expense), and/or to ban Passenger from attending any future Smiles at Sea LLC. cruise. 

REFUSAL OF PASSAGE

Transportation on the Cruise may be denied to any person who, in, Smiles at Sea LLC Whet Travel Inc., or Norwegian  Cruise Line  sole discretion: (1) is or becomes in such a condition as to be unfit to travel; (2) is dangerous or obnoxious to others; or (3) is inadmissible under the laws of any country of debarkation. In addition, Smiles at Sea LLC, Whet Travel Inc., and Norwegian Cruise Line  reserve the right to refuse passage, disembark or confine to a stateroom any person whose physical or mental condition or behavior they consider, in Smiles at Sea LLC., Whet Travel  Inc., and/or Norwegian Cruise LIne’s  sole discretion, to constitute a risk to the person’s own well-being or that of any other person. Smiles at Sea LLC., Whet Travel Inc.,and/or Norwegian Royal Cruise Line  have the right to disallow booking or boarding to any passenger, who in the opinion of Smiles at Sea LLC,Whet Travel Inc. and/or Norwegian  Cruise Line  may impact the cruise, the business or reputation of Smiles at Sea LLC., Whet Travel Inc., and/or  Norwegian  Cruise Line , other passengers, or artists in a negative or disruptive way. Smiles at Sea LLC,  Whet Travel  Inc., and Norwegian  Cruise Line shall have full discretion and unilateral rights to make any such decisions. The Released Parties shall have no liability to any such person or any third party arising out of any such decision.  Any costs resulting from Smiles at Sea LLC, Whet Travel Inc.,  and/or Norwegian Cruise Line ’s decision, including, without limitation, costs of lodging and transportation, shall be the responsibility solely of the person.

PASSENGER DUTY

Passenger, or if a minor, his or her parent or guardian, shall be liable to, and shall reimburse Released Parties for, any damage to the Released Parties’ property, the Vessel, the Transport or any property of  Norwegian  caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of the Passenger; and Passenger, or if a minor, his or her parent or guardian, shall further indemnify the Released Parties and each and all of their agents and servants against all liability which the Released Parties may incur towards any person or company or government for any personal injury, death or damage to property caused directly or indirectly, in whole or in part, by any willful or negligent act or omission on the part of Passenger.

If, during the Cruise, Passenger feels that his/her safety is jeopardized by the act of any person, or if Passenger is injured by the act of any person or in any other incident, Passenger shall immediately report this to a Smiles at Sea LLC representative onboard the Cruise. In such instances, Passenger shall cooperate with Smiles at Sea LLC in any investigation that Smiles at Sea LLC, Whet Travel Inc., or Norwegian   may conduct.

RESPONSIBILITY AND LIMITATION OF LIABILITY
Under these terms and conditions, liability to passengers for damage to or theft of luggage, personal property, delay, and circumstances on board your cruise ship or elsewhere is limited. By booking Smiles at Sea Inc, you (the passenger) agree to release and hold harmless Smiles at Sea LLC. and Whet Travel Inc.  , from and against any claim or cause of action arising out of or in connection with your travel on and participation in the Cruise, including, but not limited to: (1) injury, death or delay of passengers, or loss, damage or delay of or to passengers’ baggage or other property, which may be caused, directly or indirectly, in whole or in part, from participation in the Cruise, including, without limitation, passenger’s use of or participation in any shore excursion, on board concession or athletic or recreational activity; (2) your request for or selection of a roommate for the Cruise; (3) emotional distress, mental suffering or anguish or psychological injury of any kind under any circumstances (except when such damages were caused by Smiles at Sea LLC. ’s negligence and resulted from the same passenger’s sustaining actual physical injury, or having been at risk of actual physical injury, or when such damages are held to have been intentionally inflicted by Smiles at Sea LLC ); (4) any change in scheduled Cruise events and/or Norwegian  appearances; (5) Norwegian Cruise Line’ exercise of its contractual rights; or (6) or (if you are entering into this agreement on behalf of yourself and your, group, party, or traveling companions) any claim arising out of their assertion that you were not authorized to agree on their behalf. You further agree that Smiles at Sea LLC nor Whet Travel Inc.,  shall not be held vicariously liable for the intentional or negligent acts of any persons not employed by Smiles at Sea LLC or Whet Travel Inc.,  nor for any intentional or negligent acts of Smiles at Sea LLC’s or Whet Travel’s employees committed while off duty or outside the course and scope of their employment. In the event that a court of competent jurisdiction holds any of the foregoing to be unenforceable, then Smiles at Sea LLC and Whet Travel Inc.’s liability shall be limited to the maximum extent permitted by law. You will find on board your cruise ship, independent concessionaires which operate shops, photography, gaming, etc. Smiles at Sea LLC and Whet Travel Inc. accepts no responsibility whatsoever for the actions of these independent concessionaires arising from your dealing with them. You must contact and deal or interact with them directly. It is understood and acknowledged that Smiles at Sea LLC. is an outside, independent promoter/travel agency and does not operate the vessel controlled and owned by Norwegian  Cruise Line. In consideration of participating and attending Smiles at Sea LLC., you voluntarily assume all risks while onboard the vessel and release Smiles at Sea LLC. and Whet Travel Inc.,  of and from any and all liability, actions, causes of action, suits, injury or death, loss or damage of property, claims, attorney’s fees and demands whatsoever that may be sustained by you while onboard the vessel. This release shall be binding upon you, and your heirs, next of kin, executors and personal representatives. Your decision to purchase and pay a deposit for this cruise program constitutes your acknowledgment of and consent to all of the terms and conditions of the brochure and website, including the limitations of liability described in it.

DISPUTES
Except where prohibited by law, you (the passenger) expressly agree that: (1) any and all disputes, claims and causes of action arising out of or connected with the Cruise shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in Miami-Dade County, Florida, U.S.A. to the exclusion of the courts of any other state, territory or country; (2) you waive any venue or other objection that you may have to any such action or proceeding being brought in any court located in Miami-Dade County, Florida; (3) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with the Cruise, but in no event attorneys’ fees; and (4) you waive the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct or indirect damages. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida Miami-Dade County, without giving effect to any choice of law or conflict of law rules (whether of the State of Florida or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Florida. You agree to present any claims against us within 30 days after the Cruise ends and to file within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. NEITHER PARTY MAY INITIATE OR BE PART OF A CLASS ACTION LAWSUIT OR LEGAL PROCEEDING AGAINST THE OTHER.

FURTHERMORE
All trademarks are the exclusive property of their respective owners. The information contained on this page and in other pages and material relating to the Cruise, including any information regarding Norwegian  participation and programmed events, is subject to change at any time after notice. The details shown are for informational purposes only. The Released Parties are not responsible for any errors, changes and/or omissions resulting in pricing, inventory or content discrepancies.

Passenger acknowledges and confirms that any travel agent utilized by Passenger in connection with the issuance of this ticket is, for all purposes, Passenger’s agent and the Released Parties shall not be liable for any representation made by said travel agent. Passengers shall at all times remain liable to Smiles at Sea LLC for the price of passage.

In addition to the restrictions and exemptions from liability provided in these Terms and Conditions, Smiles at Sea LLC Whet Travel, shall have the full benefit of any applicable laws providing for limitation and exoneration from liability, and nothing contained herein is intended to operate to limit or deprive Smiles at Sea LLC and/or Whet Travel, of any such statutory limitation of or exoneration from liability. Without limiting the foregoing, Smiles at Sea LLC, Whet Travel, claim benefit of all restrictions, exemptions and limitations of the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1974 as well as the Protocol to the “Convention Relating to the Carriage of Passengers and Their Luggage by Sea” of 1976 (“Athens Convention”), which limits liability for the death of or personal injury to a passenger to no more than the applicable amount of Special Drawing Rights as defined therein, and all other limits on damage or loss to personal property.